Privacy Policy

Hot Pie Inc.
Effective Date: January 1, 2026
Website: https://www.hot-pie.com
Email: info@hot-pie.com
Phone: (772) 466-1199

 

Important Notice Regarding Text Messaging Data

Hot Pie Inc. ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data and consent records are kept strictly confidential and are only used for communication directly between Hot Pie Inc. and the customer.

All text messaging originator opt-in data and consent records are kept strictly confidential and are only used for communication directly between Hot Pie Inc. and the customer.

 

1. Information We Collect

When you interact with our website, services, or communications, we may collect certain information that you voluntarily provide to us.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Mailing or delivery address
• Order details or service requests
• Communication preferences and consent records

This information is typically collected when you:

• Fill out forms on our website
• Place an order or request services
• Contact us for support or inquiries
• Subscribe to marketing or service communications

Automatically Collected Information

We may also collect limited technical data such as:

• IP address
• Browser type
• Device information
• Website interaction data
• Cookies and tracking technologies

This information helps us improve our website functionality and user experience.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing orders and fulfilling service requests
• Sending confirmations, receipts, and order updates
• Providing customer support
• Sending service notifications and reminders
• Delivering marketing communications (only when consent is given)
• Improving our products, services, and website performance
• Preventing fraud and maintaining security

We only use personal information in ways that are consistent with this Privacy Policy.

 

3. SMS Messaging & Communications

Text Message Program Terms

By providing your phone number and opting in through our website forms, order requests, or other contact methods, you consent to receive SMS messages from Hot Pie Inc.

These messages may include:

• Order confirmations
• Pickup or delivery updates
• Customer service responses
• Appointment reminders
• Business notifications
• Promotional or marketing messages (if applicable and consented)

Message Frequency

Message frequency may vary depending on your interactions with our business.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a final confirmation message and no additional SMS messages will be sent unless you opt in again.

Help & Support

For assistance, reply HELP to any message or contact us at:

Email: info@hot-pie.com

 

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as messaging platform providers or customer support software) is permitted solely for the purpose of delivering services requested by the customer.

All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

 

4. Information Sharing & Disclosure

Hot Pie Inc. does not sell, rent, or trade personal information.

We may share limited information with trusted service providers that help us operate our business, such as:

• Payment processing providers
• Order fulfillment or delivery partners
• Website hosting services
• Customer relationship management platforms
• Messaging service providers

All service providers are required to maintain the confidentiality and security of the information they receive.

Third Party Clause -

1. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

2. In the case that you do not have any data sharing information in your privacy policy, Please make sure to add this clause to ensure compliance:

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

 

Legal Compliance

We may disclose information when required to:

• Comply with applicable laws or regulations
• Respond to legal processes or court orders
• Protect our legal rights or the safety of others

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction while remaining subject to this Privacy Policy.

 

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, or misuse.

Security practices may include:

• Secure servers and encrypted communications
• Access control systems
• Regular system monitoring and updates
• Employee training on data protection

While we take appropriate measures to protect your information, no system can guarantee absolute security.

 

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze traffic and user behavior
• Enhance website performance

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

 

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent to marketing communications
• Opt out of SMS messaging by replying STOP

To submit a request regarding your personal data, please contact us at:

Email: info@hot-pie.com

 

8. Third-Party Links

Our website may include links to external websites that are not operated by Hot Pie Inc.

We are not responsible for the privacy practices or policies of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

Updates will be posted on this page with the revised effective date.

Your continued use of our website or services after updates indicates acceptance of the revised policy.

 

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Hot Pie Inc.
Email: info@hot-pie.com
Website: https://www.hot-pie.com

Business Address:
7469 Commercial Circle
Fort Pierce, Florida 34951